About this policy
EAstroGuru (“EAstroGuru,” “we,” “our,” or “us”) provides a technology platform that connects customers with astrologers and offers astrology-related services. This policy applies to the EAstroGuru website, accounts, consultations, Kundli and compatibility tools, wallet and payment features, and customer support interactions.
By using our services, you acknowledge the practices described here. Where consent is required, we will request it through an appropriate notice or choice in the service.
1. Information we collect
Depending on the features you use, we may collect:
- Account and contact details: name, phone number, email address, profile photo, language preferences, and login or verification information.
- Astrology details: date, time, and place of birth, gender where you choose to provide it, zodiac or Kundli details, and information supplied for compatibility or other astrology reports. This may include another person’s details when you confirm that you are authorised to provide them.
- Consultation information: astrologer selections, bookings, session times, chat messages, call-related metadata, ratings, reviews, notes you submit, and communications with our support team.
- Transaction information: wallet activity, consultation charges, refunds, invoices, order details, payment status, and transaction identifiers. Payment credentials are handled by the relevant payment provider according to its own privacy and security practices.
- Technical information: IP address, browser and device type, operating system, pages viewed, timestamps, referring URLs, diagnostic logs, and cookie or similar technology data.
2. How we use information
We use personal information to:
- Create, verify, secure, and manage your account.
- Generate requested Kundli, horoscope, compatibility, and astrology outputs.
- Connect you with astrologers and operate chat, call, booking, and queue features.
- Process wallet activity, payments, refunds, orders, and related records.
- Send service messages about verification, bookings, consultations, and support.
- Respond to requests, investigate technical issues, and prevent fraud or misuse.
- Measure and improve the reliability, safety, and usability of our services.
- Meet legal, accounting, tax, security, and regulatory obligations.
We process information for the purposes described in the notice presented to you, based on your consent where required, to provide services you request, and for other lawful purposes permitted under applicable law.
3. Astrology consultations and sensitive conversations
Astrology consultations may involve personal topics such as relationships, family, wellbeing, finances, or career. Share only the information you are comfortable providing. Your selected astrologer receives the information reasonably needed to respond to your request and provide the consultation.
Astrologers use the platform as service professionals and are expected to handle customer information responsibly. Please do not send passwords, one-time passwords, complete payment credentials, government identity numbers, or other unnecessary confidential information through chat or calls.
6. Data retention
We retain information only for as long as reasonably necessary to provide the service, maintain transaction and consultation records, resolve disputes, prevent abuse, enforce agreements, and meet legal, tax, accounting, or regulatory requirements. Retention periods vary by data type and purpose. We delete or de-identify information when it is no longer required, subject to lawful exceptions and backup cycles.
7. Your choices and rights
Subject to applicable law and verification of your request, you may:
- Ask for information about the personal data we process about you.
- Request correction, completion, updating, or erasure of eligible information.
- Withdraw consent where processing is based on consent.
- Opt out of non-essential promotional communications.
- Raise a grievance about how we handle your personal information.
- Nominate another individual to exercise rights where applicable by law.
Some information may need to be retained where required by law or for legitimate records such as completed transactions, fraud prevention, or dispute resolution. Withdrawing consent does not affect processing already carried out lawfully.
8. Children’s privacy
EAstroGuru accounts and paid consultations are intended for adults. We do not knowingly permit a child to independently create an account or purchase services. When a parent or lawful guardian provides a child’s birth details for an astrology service, the adult must have authority to provide that information and is responsible for supervising the request. Contact us if you believe a child’s information was provided without proper authorisation.
9. Data security and international processing
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, or alteration. No internet service can guarantee absolute security, so please protect your password and verification codes and notify us if you suspect unauthorised account activity.
Our service providers may process information from locations outside your state or country. Where this occurs, we take steps intended to ensure the information remains protected and handle transfers in accordance with applicable law.
10. Third-party services and external links
EAstroGuru may contain links to websites or services operated by others, including payment and social platforms. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
11. Changes to this policy
We may update this policy to reflect changes to our services, practices, or legal obligations. The latest version will appear on this page with a revised effective date. Where required, we will provide additional notice or request consent for material changes.
12. Contact and grievance support
For privacy questions, rights requests, or grievances, contact EAstroGuru using the details below. To protect your account, we may ask you to verify your identity before completing a request.
Please also review our Terms and Conditions.